Effective Date: 2025/08/05
At Booksmart Africa, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013, and applicable South African regulations.
1. Personal Information We Collect
We may collect and process the following categories of personal information:
- Full Name
- Contact Details (email address, phone number, physical and billing addresses)
- Account Login Details
- Order Information (items ordered, delivery preferences, order history)
- Payment Details (only securely via third-party processors; no card info is stored)
- Communication and Support History
- Device and Usage Data (IP address, browser type, pages visited, etc.)
2. How We Collect Your Information
We collect your personal information when you:
- Register or update your account
- Place an order or request a quote
- Contact customer support
- Subscribe to newsletters or marketing communication
- Submit a return or refund request
- Interact with the website (e.g., via cookies or forms)
3. Purpose of Processing
We use your personal information for the following purposes:
- To process and fulfill orders and quotes
- To deliver customer support and respond to inquiries
- To maintain accurate customer and order records
- To improve our website functionality and user experience
- To send administrative or promotional communications (with your consent)
- To comply with legal and regulatory obligations
4. Sharing of Information
We may share your personal information with:
- Vendors on our platform who require it to fulfill orders (only on a need-to-know basis)
- Service Providers (e.g., couriers, payment gateways, IT support)
- Regulatory Authorities where required by law or legal process
- Marketing tools (only with your opt-in consent)
Your information will not be sold to third parties.
5. Data Security
We take reasonable and appropriate technical and organisational measures to protect your personal information from loss, misuse, and unauthorised access or disclosure.
6. Cookies and Tracking
We use cookies and other tracking technologies to:
- Enable essential website features
- Analyse traffic and usage patterns
- Improve the browsing experience
- Remember preferences
You may adjust your browser settings to disable cookies, but this may impact site functionality.
7. Your Rights
Under POPIA, you have the right to:
- Access and correct your personal information
- Request deletion of your personal information (unless we are legally required to retain it)
- Object to or restrict processing under certain conditions
- Withdraw consent at any time (where applicable)
- Lodge a complaint with the Information Regulator at www.inforegulator.org.za
To exercise your rights, please contact us at:
📧 info@booksmart.africa
8. Data Retention
We retain your information only for as long as necessary to fulfill the purpose it was collected for, and as required by law or contractual obligation.
9. Children’s Privacy
Our services are not intended for use by children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from minors.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage users to review it regularly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact:
Booksmart Africa
📧 info@booksmart.africa