Last updated: 2025/08/05
Welcome to Booksmart Africa. These Terms and Conditions (“Terms”) govern your access to and use of our website [www.booksmart.africa] and all related services provided by Booksmart Africa, including the buying and selling of products on our platform.
By using our website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use the site.
1. Definitions
- “We”, “our”, or “us” refers to Booksmart Africa.
- “You” or “User” means any person using the platform, whether as a buyer or seller.
- “Seller” refers to any third-party vendor listing products on the platform.
- “Buyer” refers to any customer purchasing products from the platform.
- “Platform” refers to the online marketplace hosted at www.booksmart.africa.
2. Use of Website
You agree to use the website for lawful purposes only. You may not use the site to:
- Violate any laws or regulations.
- Transmit harmful or malicious software.
- Infringe on intellectual property or personal rights.
- Collect information from other users without permission.
We reserve the right to suspend or terminate your access if we believe you have violated these terms.
3. Product Listings & Availability
Booksmart Africa is a marketplace and does not own or stock all products sold. Product descriptions and availability are provided by sellers and updated regularly. While we strive for accuracy, we do not guarantee that all listings are error-free or available at the time of order.
4. Orders, Pricing & Payment
- All prices are listed in South African Rand (ZAR) and include VAT where applicable.
- We reserve the right to correct any pricing errors and cancel affected orders.
- Full payment is required at checkout unless otherwise agreed in writing.
- Orders are only confirmed once payment has been received and you receive a confirmation email.
5. Shipping & Delivery
- Delivery timelines vary based on product availability and delivery location.
- Estimated delivery dates are provided at checkout.
- Shipping fees will be displayed before you complete your order.
- Orders are shipped directly to your provided address; we do not offer in-person collection.
6. Returns & Refunds
- Eligible items can be returned or exchanged within 7 days of delivery, provided they are unused and in original packaging.
- Return requests can be submitted via your account dashboard under the order section.
- Refunds will be processed to the original payment method after inspection.
- Certain products (e.g. digital downloads or consumables) may be excluded unless defective.
7. Seller Marketplace Policy
Sellers on our platform are responsible for:
- Accurately describing their products.
- Fulfilling orders in a timely manner.
- Managing returns and responding to buyer queries.
We monitor seller performance to ensure marketplace standards are upheld.
8. Institutional & Bulk Orders
Institutions and bulk buyers may request quotes via our Institutional Orders page. Special terms may apply and will be specified in the quotation or agreement.
9. User Accounts
To place an order or sell on our platform, you must register an account:
- Keep your account information secure.
- You are responsible for all activity under your account.
- We reserve the right to suspend or terminate accounts for suspicious activity or breach of these terms.
10. Limitation of Liability
To the extent permitted by law, Booksmart Africa is not liable for:
- Loss or damage resulting from product misuse.
- Delays in delivery caused by third parties.
- Inaccurate listings provided by sellers.
- Unauthorized access to your account or data.
11. Intellectual Property
All content on the website, including logos, graphics, text, and images, is the property of Booksmart Africa or its partners. You may not reproduce or use it without written permission.
12. Privacy
We respect your privacy and process your data in accordance with our Privacy Policy.
13. Modifications
We may update these Terms at any time. Changes will take effect once posted on this page. It is your responsibility to review them periodically.
14. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in accordance with South African legal procedures.
15. Contact
For any questions about these Terms, please contact us at:
info@booksmart.africa